Have a question or comment about our products? Get in touch with us by email or phone.


By Phone

The Hope Shop: 1.888.556.6402

Wedding Scrolls: 1.888.556.6402

Holiday Cards: 1.800.247.1694.

Holiday Letters: Please note the Holiday Letters program has been discontinued. 


By Email

Please contact us via email at customerservice@thehopeshop.org.


Here are some answers to frequently asked questions you might want to check out before emailing us.

Order Follow-Up

  • We cannot process your order without first receiving credit card approval.
  • Only Express Shipping orders received before 11:59 p.m., Eastern Time, will begin processing the next business day (for delivery on the next business day after that).
  • When emailing us about a specific order, please include as much information as you can. Refer to your Order Confirmation email message we sent you for the order number.

Website Feedback

For general feedback about TheHopeShop.org website, please email at customerservice@thehopeshop.org.

Donations of Services

If you’re a member or an owner of a media outlet or a popular blogger and wish to donate advertising or editorial space to help promote the American Cancer Society’s Hope Shop, Wedding Scrolls or Holiday Collection, email us at customerservice@thehopeshop.org.

General Issues or Feedback

Got a question or comment about TheHopeShop.org that doesn't fit into one of our categories? Send us an email at customerservice@thehopeshop.org.